Sky puck changing channels

[GiorgiGallier]

Our sky stream puck keeps randomly changing channels or sometimes it looks like someone is pressing the number buttons and it's turned it's self off once.  Tried resetting it ect.. 

[Anonymous]

Turn it off at the mains for a couple of minutes or complete a reset in the settings manual - see if that helps 

[lettice]

If you have already tried restarting,  via a power restart or in settings could be a stuck remote control button.

Remove the batteries from the remote and give each button a good press to loosen.

Put batteries back in and try a re pair of the remote;

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.
3. Wait until you see the 'Your remote is now connected' message and select Continue

[GiorgiGallier]

Nothing helps, we've reset it and restarted it many times, it's ongoing for months now 

[GiorgiGallier]

We've done this many times, it's been going for months 

[Nigelb1972]

Has anything been spilt on the remote? Something sticky, like pop etc.?