Sky puck - activation problem

[Moferg]

Help please, I'm a new customer who since receiving (2 1/2 weeks ago) my sky puck can't get past the activation code page on my tv screen. It says it's activated on MySky account. I have been on the phone with sky and my puck has been reset, they've checked my account because I had an old one which they were looking into. I'm waiting for a rep to call me back after raising this issue but wondering if I should just cancel since I'm within the cooling off period. I thought this would be resolved by now and of course to make matters worse I've been billed for my sky stream even though it's not working. Any ideas or suggestions are welcome. Thanks

[Jason-]

Hello @Moferg, thanks for taking the time to make your first post and sorry you're having problems activating your Sky Stream Puck. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-