Discussion topic: Issues with sky stream setup
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 14 Apr 2026 02:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Issues with sky stream setup
Hello!
I received my puck today which I am trying to set up.
I've turned the puck on and the first question is "would you like to turn on voice guidance?" And gives me two options yes or no to select.
I don't have the remote control set up yet as this is the first page to pop up when I turn the puck on so I can't select the answer without the remote control being set up and connected. How do I get past this question? Not yet set up WiFi because as as I say this is the first page to pop up and I don't know how to get passed it. Thank you
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 14 Apr 2026 08:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues with sky stream setup
Hi @Somvintage
Try powering off the puck at the mains. Press and hold the button underneath the puck and power back on until the white light flashes. This should reset the puck and take you to the start of the process.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page