Sky multi home

[Ragnar71]

I ordered sky multi home over the phone I was told I would get extra pucks sent in post but had nothing , was I scammed as it sure feels like it ? 

[Nigelb1972]

Did they order and did you pay for additional puck? 

[TimmyBGood · Accepted solution]

@Ragnar71 

The Whole Home subscription supplement enables additional pucks to be used.  No additional physical hardware is added to the account by default: each puck has an up-front fee.

[Angel_Aka]

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@Ragnar71 wrote:

I ordered sky multi home over the phone I was told I would get extra pucks sent in post but had nothing , was I scammed as it sure feels like it ? 

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Did you call Sky to order Whole Home or did someone call you, claiming to be from Sky? 

[Ragnar71]

I rang them and the guy on phone said I get a extra puck sent and he said yes , they added my package but I've not had anything 

[TimmyBGood]

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@Ragnar71 wrote:

I rang them and the guy on phone said I get a extra puck sent

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Sky can choose to discount the first additional puck to a zero fee once While Home has been added, but that's not necessarily guaranteed.

Some Glass/Stream users have Whole Home to be able to use Sky Go on an Apple TV box or games console, and don't want a puck.