Sky home - can’.t get sky on more than one puck at a time

[Patrick81]

I have paid for sky home and have 4 pucks. When one tv is already viewing sky I cannot get it on another tv connected to a different puck. The tv says there is no internet connection. Any ideas.

[GD1]

@Patrick81  Your post ahs been moved from the Sky Q board as you don;t have Sky Q , you have posted you have SKy STream.

Thats not a Whole Home related message, if it's your TV showing that message then you're not selecting the correct HDMI input on your TV to  view the puck output.

[HA05GER]

Do you live in a highly populated area like a tower block or large housing estate which is densely populated ?

[Patrick81]

No. I am in a small rural community but I have full fibre and at least 200 mps at the tv sets.

[GD1]

@Patrick81  Please clarify are you seeing the wifi message on the actual TV or the Stream puck?

Speed is irrelevant if there is a Wifi issue.

[Patrick81]

I am seeing the no WiFi message on the tv screen.

[GD1]

@Patrick81  Have you connected your puck to aHDMI input on the TV?  Have you selected the inout and setup the puck?

[mikealanr]

Hi @Patrick81 

That message is unrelated to whole home. You need to provide some more details.. is this a new install? Has it ever worked? How many pucks are working / not working? Have you tried swapping a working one with a non working one?

Have you tried all the steps in this article: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

MikeAlanR

[HA05GER]

Ok that throws my idea out, I assumed that it may be congestion causing the issue. I regularly run on a 4g connection and that fine so your fibre connection will be more than enough. I've found a puck use around 15mbps so barely touching the surface of your connection.