Discussion topic: Sky glass/ sky puck
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Message posted on 09 Jun 2025 11:30 PM
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Sky glass/ sky puck
Recently just had sky glass installed and got two sky pucks for other rooms in the house , when first turning them on asked to connect to the WIFI which I done and said was successful , then went to other screens where it tries to download and then comes up with software error and to retry , done this on both and does this to both of them , I have tried doing the reset where you turn off and hold button in til it flashes and does the same thing , I have tried to do this right next to the router in case it was the WiFi strength and did the same
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Message posted on 10 Jun 2025 05:05 AM
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Re: Sky glass/ sky puck
@Mickysul wrote:Recently just had sky glass installed and got two sky pucks for other rooms in the house , when first turning them on asked to connect to the WIFI which I done and said was successful , then went to other screens where it tries to download and then comes up with software error and to retry , done this on both and does this to both of them , I have tried doing the reset where you turn off and hold button in til it flashes and does the same thing , I have tried to do this right next to the router in case it was the WiFi strength and did the same
I have escalated your post to Sky @Mickysul keep an eye out for a response from them.
Message posted on 10 Jun 2025 05:06 AM
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Re: Sky glass/ sky puck
I see you have tried the recovery procedure in step 2 of the 'Software error' help article below.
Would suggest trying a forced update as in step 4
https://www.sky.com/help/articles/sky-glass-software-error-sky-stream
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 10 Jun 2025 08:26 AM
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Re: Sky glass/ sky puck
Thanks for escalating this. We’ve sent an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
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