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Discussion topic: TV Puck not delivered

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This message was authored by Jord19941 This message was authored by: Jord19941

TV Puck not delivered

I ordered TV package 3 days ago and had no email for delivery ect even though it said next day with dpd... Is this normal?
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This message was authored by AndrewF_UK This message was authored by: AndrewF_UK

Re: TV Puck not delivered

What does your MySky order tracking say? 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q.

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Jord19941
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This message was authored by Jord19941 This message was authored by: Jord19941

Re: TV Puck not delivered

It just says ordered with a grey circle. I got a email saying what I ordered also but nothing else. 

This message was authored by AndrewF_UK This message was authored by: AndrewF_UK

Re: TV Puck not delivered

I'd have thought you'd have a tracking number by now. Hopefully someone can come to escalate this post so you can speak to Sky about it. 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q.

If I helped, please consider liking this post or marking it as the answer.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: TV Puck not delivered

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jord19941 

 

I have escalated your post to the sky online community support team 

 

please look out for an invitation to chat with them 

 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by Addie15 This message was authored by: Addie15

Re: TV Puck not delivered

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Jord19941.

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