Sky glass/ sky puck

[Mickysul]

Recently just had sky glass installed and got two sky pucks for other rooms in the house , when first turning them on asked to connect to the WIFI which I done and said was successful , then went to other screens where it tries to download and then comes up with software error and to retry , done this on both and does this to both of them , I have tried doing the reset where you turn off and hold button in til it flashes and does the same thing , I have tried to do this right next to the router in case it was the WiFi strength and did the same 

[Dazzasky]

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@Mickysul wrote:

Recently just had sky glass installed and got two sky pucks for other rooms in the house , when first turning them on asked to connect to the WIFI which I done and said was successful , then went to other screens where it tries to download and then comes up with software error and to retry , done this on both and does this to both of them , I have tried doing the reset where you turn off and hold button in til it flashes and does the same thing , I have tried to do this right next to the router in case it was the WiFi strength and did the same 

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I have escalated your post to Sky @Mickysul keep an eye out for a response from them. 

[lettice]

I see you have tried the recovery procedure in step 2 of the 'Software error' help article below.

Would suggest trying a forced update as in step 4

https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

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