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Discussion topic: Sky cancelled my sky stream

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This message was authored by: Katie271

Message posted on ‎26 Feb 2024 02:10 PM

Sky cancelled my sky stream

Sky has cancelled my sky stream how do I get it reinstated 

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Avatar for Deedee36
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This message was authored by: Deedee36

Message posted on ‎26 Feb 2024 02:11 PM

Re: Sky cancelled my sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Katie271  Do you mean they cancelled an order or restricted your services?

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“Trying to help improve sky glass”
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This message was authored by: GD1

Message posted on ‎26 Feb 2024 02:12 PM

Re: Sky cancelled my sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Katie271  We are all customers here, you'll need to provide more info for the forum to start to help?

 

Did you have a live TV account with Sky?  Was this a new order for Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Katie271

Message posted on ‎26 Feb 2024 02:14 PM

Re: Sky cancelled my sky stream

They restricted services but added a note saying they have cancelled it to reinstate it pay the bill but the bill is paid in full 

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This message was authored by: Katie271

Message posted on ‎26 Feb 2024 02:15 PM

Re: Sky cancelled my sky stream

It is a live tv account 

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This message was authored by: GD1

Message posted on ‎26 Feb 2024 02:17 PM

Re: Sky cancelled my sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Katie271  When was it paid and have you also setup a new direct debit?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: mikealanr

Message posted on ‎26 Feb 2024 02:19 PM

Re: Sky cancelled my sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Katie271 

 

If Sky has suspended your services you can reinstate them via MySky. If your account has been cancelled you will need to call sky, as pointed out we are fellow subscribers:

 

https://www.sky.com/help/home/sky-tv/sky-tv-stream/account-and-billing-sky-stream/bills-and-payments...

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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