Sky cancelled my sky stream

[Katie271]

Sky has cancelled my sky stream how do I get it reinstated 

[Deedee36]

@Katie271  Do you mean they cancelled an order or restricted your services?

[GD1]

@Katie271  We are all customers here, you'll need to provide more info for the forum to start to help?

Did you have a live TV account with Sky?  Was this a new order for Stream?

[Katie271]

They restricted services but added a note saying they have cancelled it to reinstate it pay the bill but the bill is paid in full 

[Katie271]

It is a live tv account 

[GD1]

@Katie271  When was it paid and have you also setup a new direct debit?

[mikealanr]

Hi @Katie271 

If Sky has suspended your services you can reinstate them via MySky. If your account has been cancelled you will need to call sky, as pointed out we are fellow subscribers:

https://www.sky.com/help/home/sky-tv/sky-tv-stream/account-and-billing-sky-stream/bills-and-payments...

MikeAlanR