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Discussion topic: Sky TV keeps Freezing

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This message was authored by: VULKANXVIII

Message posted on ‎02 Mar 2026 01:24 PM

Sky TV keeps Freezing

Hi, Need some help my sky puck freezes continously, about 2 to 3 times a day and it requires a full hard reset of power off and restart. Puck is hard wired to router and WiFi settings turned to off as advised by sky engineer for hard wire. I have tried with ethernet out and only on WiFi and same issue. This is happening on both apps and live TV. Box is not overheating and has no other WiFi devices nearby. Cheers Steven.
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This message was authored by: mikealanr

Message posted on ‎02 Mar 2026 10:23 PM

Re: Sky TV keeps Freezing

Posted by a Superuser, not a Sky employee. Find out more

Hi @VULKANXVIII 

 

Can you open netflix > profile pic > get help? > Connectivity check and what speed does it show there. Might be worth running multiple times and taking an average. Also who is your ISP and what speed is your broadband?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: VULKANXVIII

Message posted on ‎03 Mar 2026 05:25 AM

Re: Sky TV keeps Freezing

Isp is Sky and from Netflix average speed is 95 Mbs with lowest reading showing at 85Mbs

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