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Discussion topic: Sky Stream remote on an older model Samsung TV

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This message was authored by: Montydog77

Message posted on ‎28 Jan 2024 12:05 PM

Sky Stream remote on an older model Samsung TV

Hi! I have 3 pucks. Remotes work fine on the new Samsung, old Sony, but not the old Samsung. Volume works fine, but I can't put it into standby. Any thoughts?

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This message was authored by: GD1

Message posted on ‎28 Jan 2024 12:11 PM

Re: Sky Stream remote on an older model Samsung TV

Posted by a Superuser, not a Sky employee. Find out more

@Montydog77  Are you long pressing the power button in the Stream remote?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Montydog77

Message posted on ‎28 Jan 2024 12:15 PM

Re: Sky Stream remote on an older model Samsung TV

@GD1 , yes, as with the others. I have the Sky Q remote which switches it off fine. 

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