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Discussion topic: Problem with streaming puck

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This message was authored by: AP4

Message posted on ‎28 Jan 2024 11:44 AM

Problem with streaming puck

Regularly when watching TV through the Skypark, the program keeps filtering and stuttering. It catches up with itself but this happens maybe every 30 seconds. If I turn off the router and restart everything again, it solves a problem for about a day and then it happens again

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Superuser
This message was authored by: GD1

Message posted on ‎28 Jan 2024 11:53 AM

Re: Problem with streaming puck

Posted by a Superuser, not a Sky employee. Find out more

@AP4  It sounds like a wifi/speed issue, open the Netflix app and go to the settings tab look for speed test, how fast if the speed being reported at the puck?

 

Anything less than 20mbps for HD will cuase such issues.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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