Sky Stream remote exploded.

[Milan+and+Heena]

This evening while watching TV we heard a pop. Unable to find the source of the pop. I touched the remote the back lights did not work and it was getting hotter and hotter as I held the remote. I was unable to remove the back so have dumped the remote into the garden incase it caused a fire.

[Anonymous]

Oh no, sorry this happened. The batteries can leak and cause issues like this. 

You have two options.

1. buy a replacement on Amazon and have it be with you quickly
2. request a free replacement, but it might take a little longer to be with you

[SpaceSparkie]

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I am sorry to hear this happned to you. I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant. 

Thanks 

Sarah 

Community Moderator 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.