Sky Stream, power settings

[Nigel19076]

My Stream Puck is forever asking me to lift the remote or it will go into Standby, there seems to be no pattern to it. Sometimes after 20 minutes, and then, every hour or so.

Has anyone found a way to turn it off?

[MarkGoldsmith · Accepted solution]

You can't turn it off, thats the in-built power saving that Comcast have built into the product in order to comply with various local and regional power saving regulations, although it certainly shouldnt be random.

If the device is left idle, i/e paused then the warning comes up after 10 minutes. However if something is actively playing it should be a couple of hours before you are prompted to pick up the remote or press a button on it

[Nigel19076]

It came up three times during Spains Euro victory, on Sunday, night. If I can't do anything about it, so be it.

[Exiled-in-HH]

Are you saying the prompt is appearing every 60 mins on your Puck?

[MarkGoldsmith]

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@Nigel19076 wrote:

It came up three times during Spains Euro victory, on Sunday, night. If I can't do anything about it, so be it.

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That sounds like a defected puck in that case. It typically a couple of hours when something is actively playing before the message comes up so if you can't get through one half of football then something is wrong with the puck. I can watch an entire game, including the half time nonsense, without having to press a button or pick up my remote.