Sky Stream not working on 4th Utility Fibre

[Chelsea57 · Accepted solution]

There is now an update from 4th utility.

https://the4thutility.co.uk/contact/broadband/troubleshooting-sky-glass-connectivity-issues

I can now finally after two weeks watch live tv!

[Anonymous]

Excellent. Thanks for sharing @dedmunds27

I wonder if that post could be marked as the answer now?

[Jase634]

I'm experiencing the same issues and was hoping for an update

[BenJoBanjo]

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@Jase634 wrote:

I'm experiencing the same issues and was hoping for an update

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Have you read the post marked 'Answer' a couple above yours? 

[Jase634]

Can't even get my username and password from 4th utility site

[Anonymous]

@Jase634 You'll need to speak to 4th Utility about that. The good news is once you get them, a fix is available now. 

[Jase634]

Trouble is my username and password is not available in my utility dashboard. Not sure why?

[Chelsea57]

it is in your account settings and then the view service info option. It's to log into your router, not your wifi name and password

[BenJoBanjo]

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@Jase634 wrote:

Trouble is my username and password is not available in my utility dashboard. Not sure why?

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Only 4th Utility can answer that for you, not Sky. 

[Johno159]

My details were sent in my original emails from 4th Utility,  it maybe worth looking back at those. 

[Dawkins70]

Just as this issue is resolved now iPlayer and Amazon have stopped working due to location issues 🤬really wish I hadn't signed up to 4th utility. 

[Rach684]

Wish I had found the answer posted here before I spent most of the day pointlessly troubleshooting my Sky Stream Puck, then on the phone to Sky (who are replacing said puck - not even asking who my Broadband provider was). I now also have Prime Video, ITV X and BBC iplayer back. 

[davekimbo]

At least you are not over £100 out of pocket because you bought a new router to fix the issue yourself 🙄