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Discussion topic: Sky Stream is not loadikg

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Avatar for Polly15
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This message was authored by: Polly15

Message posted on ‎26 Dec 2024 09:07 PM

Sky Stream is not loadikg

Waiting for Sky to load on my sky stream. It's been like that for the last 20 minutes. I can watch Amazon Prime but it won't load BBC or ITV??

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Dec 2024 09:11 PM

Re: Sky Stream is not loadikg

Posted by a Superuser, not a Sky employee. Find out more

@Polly15  Try  a reboot of the puck

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎27 Dec 2024 06:56 AM

Re: Sky Stream is not loadikg

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above, try a restart.

 

On your puck,
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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