Sky Stream is at best a beta release.

[MarkGoldsmith]

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@AndrewC wrote:

Suddenly the superuser goes quiet. As I assume this person has no access to Sky internal systems, why do they presume to answer on behalf of Sky?

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@AndrewC Why would you need access to Sky's internal systems to know that Sky Q is still available to purchase but over the phone only?

For starters, when the move was made, it was reported on in the media, e.g (https://www.ispreview.co.uk/index.php/2025/12/sky-uk-stops-selling-sky-q-online-as-users-nudged-to-g...).

As others have alluded to, the streaming platform is a Comcast product/service and has been used for several years in numerous territories that Comcast operate in. It's not an "upgrade" on the satellite platform; it's a completely different platform to replace the satellite platform, as the satellite platform is due to end towards the end of the decade when the satellites running the service reach end of life. Streaming is where the broadcasting industry has clearly been going in for the past several years, and there are certainly groups of customers who are so used to streaming they actually prefer the way the streaming platform works over the satellite platform.

The term 'upgrade" is clearly a sales term to try and encourage people to switch to the platform; it's a very common sales technique to use words like that.

[Gincap]

Often customers believe Stream being the latest to be an update to Q it isn't it's a completely different system. Problem, people do not do their homework in advance 🫣

Stream is for sure marmite but like it or not streaming is going to be the norm and there are several platforms available to choose from if Sky is not for you. 

It does take a while to get into how stream works and I agree Playlists are a weak feature of the system, they could learn a lot from the slick Apple playlist tracking so you always know where you are and continue watching is problematic too but there are workarounds. 

It can feel beta at times but in reality as with any software it has issues. Good strong internet and wifi are key a weak signal and you will constantly live with problems so check your wifi in the Netflix app under settings. 

You have 31 days to change your mind so use that time to gain familiarity with how it operates and if still not for you walk away. 

Apple is stable covers all apps has Now TV and even the much missed Talking Pictures TV  not available on Sky stream. 

As always horses for courses. 

[AndrewC]

This does not explain why, when I add a Sky SciFi programme to my playlist, it is NOT added. Instead the playlist shows Paramount+ for which an extra subscription is required. When I add a Channel 4 programme to my playlist it is NOT added. Instead the playlist shows Sky Sports for which an extra subscription is required.

Sky customer service tell me "that's just the way the system works" without offering a solution. It appears the community response is to mirror Sky. "That's just the way the system works". No useful suggestions. Only platitudes defending a second rate system with multiple problems which it seems cannot be resolved by Sky. Disappearing menu items, disappearing Apps and Inputs items. The necessity to power cycle the puck at least daily to restore a modicum of functionality.

[Gincap]

Having read your posts it appears your mind is made up so walk away get something else. I'm no Sky fan read my posts I'm just explaining how it is in my experience. 

When adding an item to playlist it does select an image and where it can be viewed generally just below that image it also links alternative apps where that item can be viewed but your right this does not always happen. 

If responses mirror Sky, that's how it is then what can others say pointless posting what it isn't what good is that to anybody 🤷‍♂️

Apple TV is very stable excellent playlist and continue watching listing all options where you can view an item, take a  look at that. Now is a great app you need TV Launcher for the UK a one off £5.99 could be what you're looking for if you can't get Q

[TimmyBGood]

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@AndrewC wrote:

It appears the community response is to mirror Sky. "That's just the way the system works". No useful suggestions. 

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Perhaps readers feel there isn't anything particularly useful to suggest?

Some previous forum posts indicate Sky will agree to  end a minimum contract term (as is required by consumer rights legislation) where customers are persistent in logging issues.

[Ck2222]

I agree totally.i have just moved and sky quality was not available.only stream as they don't want to install systems anymore.its cheaper to just send stream out.Stream is awful.i wish I realized this before signing up.i will defiantly be leaving when contract up.its buffers all the time,live tv freezes,no option for new released programs(only wat sky suggest), only good thing is the size of the box.  Very very unhappy with this downgrade from Q..

[TimmyBGood]

@Ck2222 

Q is still available, unless the property you moved to cannot receive a satellite signal.

[darling412001]

I agree with you. They are making it very difficult for me to renew my contract for another two years. I don't know who writes there software but it seems every time they update it there are new issues introduced. They certainly don't appear to test anything properly before release.