This discussion topic has been answered Discussion topic: Sky Stream box as stopped working
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Message posted on 14 Nov 2025 08:27 PM
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Message posted on 14 Nov 2025 09:25 PM
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Same here do you just have a black screen
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Message posted on 14 Nov 2025 08:51 PM
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Re: Sky Stream box as stopped working
Your two duplicate threads have been removed. No need for multiple threads saying the same.
None of the posts suggest it's a broadband issue so at this point I'll move it to the Stream board.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 14 Nov 2025 09:05 PM
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Re: Sky Stream box as stopped working
Have a read of this Sky help article, namely doing the recovery procedure on step 4:
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 14 Nov 2025 09:25 PM
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Same here do you just have a black screen
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