I have an active Sky Stream subscription which includes the free Discovery Plus service. For the first 3-4 months the Discovery Plus service worked perfectly, then all of a sudden there was no active subscription in the Discovery Plus app, depsite My Sky showing the opposite.
Over 5-6 months Discovery put a temporary enteraininemt subscription in place while they investigated the issue. This followed a lengthy call with Sky tech team to try and resolve the issue first, but wihtout success. After getting nowhere, I asked Discovery to delete the existing account from their end so that I could relink the Sky Streem account again. This worked a treat, but a month later I am back in the same boat again, and I really do not see that it is practical to keep asking Discovery to delete an account (which takes them several days to do) as a working resolution to this issue.
I have three pucks in the house, all have the same access issue at the same time.
Steps taken so far:
- Refresh the apps.
- Disconnect pucks from the mains for at least 2 minutes, then repower on.
- Full reset of the puck to factory detault.
I am not at a loss as to what else to do. Any help would be appreciated.
