Sky Stream - UHD Live Sync sound

[NOVA1989_]

Evening,

I've noticed a few times now when watching some things on Sky Sports ME UHD LS, mainly tonight with sky sports news the sounds acting as if it's going from left speaker to right speaker.

Normal Sky Sports Mainevent UHD seems better. 

I've checked all settings, stream is set to PCM, so is the tv. Dolby Atmos is off.

I was worrying my tv was going wrong but has anyone else experienced this?

Thanks in advance

[NOVA1989_]

Update, it's definitely on the Sky Sports UHD Live Sync and not so much on the normal UHD channel.

Also, not sure I've seen this before but when it goes to the HLG HDR, my Sky menu goes a very dark blue with all the colours looking very blown out!

[NOVA1989_]

Still the same thing happening this morning,

tried on two pucks 

checked before work with the live cricket on UHD Live Sync

out of options, got to be a Sky streaming issue. Can anybody raise this please?

[JHudson1988]

I was having similar issues with sound & juddering picture on this channel. Switched sound mode to passthrough & that solved everything .

[NOVA1989_]

Pass through takes my sound away completely as it's looking for another device.

Having the issue again now on SSMELSUHD, sound sounds like it's traveling from left to right on the speakers and then like it's mono. Changed boxes and tvs, same issue!

[Simonalexander]

I have this same issue, did you solve it?

[Lee3112]

Same issue here, set to pass through as use sonos soundbar. Sound is juddery on live sync channel

[Anonymous]

I am also suffering from odd sound on the sky sports sync channel. It's almost like the crowd are singing in a tin can, very odd. I am also using a Sonos sound bar 

[Anonymous]

There appears to be an issue here if there are a few of us suffering from the same problem. Are Sky aware ? Looking in to this please ? Thanks 

[KevNewMedia · Accepted solution]

Hi Everyone

We understand this is an older thread, however we're looking to understand the impact of this issue.

If you are still experiencing problems, can you provide the following, please?

• What was the content being watched
• Date and time that you witnessed it
• What AV equipment do you have in use and what are the settings on the Sky equipment

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[jamesn123]

I am seeing this. I use an LG C3 OLED which is connected to a Samsung Q930D soundbar via ARC. I've tried the Sky Puck set in both Dolby Digital Plus & Passthrough and the issue is the same in both settings.

My experience is if there is a certain pitch of audio, such as the crowd cheering or whistling then it could be described as a jet whooshing noise but for me its short lived in those specific circumstances, most of the time its definitely what I would describe as either left & right channel audio crossing over each other or the audio constantly switching between Stereo & mono. You could also describe is as another use has in this thread which is the audio is being piped through some sort of tin can.

My last examples of the issue would be the Grand Slam Darts last week & the Premier League Super Sunday (Liverpool vs City) the week before.