Sky Stream Remote Bluetooth Off

[M1sta5laggy]

Randomly after over a year, my Sky remote now only works via infra red.  Bluetooth or wireless connectivity has stopped working.  We now have to aim the remote at the Stream box ! None of the repair help works.  Tried new batteries. Tried Stream reset etc.  Any ideas ? 

[Jporch316]

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@M1sta5laggy wrote:

Randomly after over a year, my Sky remote now only works via infra red.  Bluetooth or wireless connectivity has stopped working.  We now have to aim the remote at the Stream box ! None of the repair help works.  Tried new batteries. Tried Stream reset etc.  Any ideas ? 

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The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

To Replace remote under warranty 

https://www.sky.com/help/forms/streaming-tv-remote