Sky Stream Puck will not connect to the internet

[Dustkart69]

TP-Link BE550 router

Everything going well for 4 months then one day last week the puck would not connect to the internet.

Nothing had changed. Broadband and wifi available for everything else. Just the puck with the issue.

Sky sent a replacement puck but same issue exists i.e. puck connect to router but does NOT connect to the internet.

The same issue exsists when connected via ethernet cable also.

The router has been factory reset, and I have even tried an IoT service but alas, it will not connect to the internet.

Any pointers/things to try would be gratefully appreciated.

[amandahyg]

Sorry I have no answers but this has started happening to me also - I have to fully restart the puck and routwe to get things working  - looking at the forums this seems to be happening a lot 

[Brill+Gill]

Hi @amandahyg, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Dustkart69]

But my post doesn't get escalated?

[Dustkart69 · Accepted solution]

So for anyone looking for answers for similar issues -

Turns out it was DNS settings. After an update it seemed TP link decided to use their settings for DNS.

Changed to Cloudflare settings which solved the issue for me.