Hi @BenWC
You are telling other customers not sky. We don't know what steps you have taken. However you can't say this concludes it's hardware. I have 4 pucks and 2 Glass TVs working flawlessly. Have you considered it could be a broadband issue? Are you able to provide more details about your set up? What's the netflix speed test result? Do you meet the minimum speed requirements (25Mbps for HD, 30Mbps for UHD and 35Mbps for multiple devices)etc etc?
Sky don't reach out from posting here. However I have escalated your post to them. Look out for a blue chat bubble as described here: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
