Sky Stream Puck, Please Wait….

[lettice]

Sounds like the AV receiver is causing some kind of blip then perhaps.

Does it power switch off or just go into a low standby mode?

Sounds like the puck is having a  connecting issue in the sequence of all that starting up or it's actually going into a deeper sleep.

[Barry+Mc+Kelvey]

Hi @lettice 

The AV Receiver goes into Standby, when switched off. There hasn't been any kind of firmware update for the AV Receiver either. 

I've left it powered off for 30 minutes, disconnected it from the mains plug, and disconnected it from the Sky Stream Puck. I'll see what happens tomorrow morning.

My setup hasn't changed since when I previously had Sky Q. Sky Stream worked fine, odd how this issue starts a few weeks ago.

Thanks

Barry 🙂

[Mich1801]

I keep getting there's a technical fault on all channels been happening all day.

any help would be great full??

[Barry+Mc+Kelvey]

Hi @lettice 

Well that didn't work. Looks like I'll need to speak to Sky.

All my Sky Stream Pucks are on, QS037.045.01P. Four of my five Sky Stream Pucks are on UI Version 3.44.0. The other Sky Stream Pucks is on, UI Version 3.89.

Thanks

Barry 🙂