0

Discussion topic: Sky Stream: Energy Saving Turning Off More Frequently

Reply
Avatar for tweetSP0RT
Level 3 icon
What's this?
This message was authored by: tweetSP0RT

Message posted on ‎27 Apr 2024 02:01 PM - last edited: ‎27 Apr 2024 02:01 PM

Sky Stream: Energy Saving Turning Off More Frequently

Not sure if it's my imagination but is the 'pick up your remote' to your Sky Stream puck turning itself off happening more frequently? I've had the West Ham v Liverpool match (through the D+ app) on and it's done it twice (I missed the second one ).  I wish there was a way to disable this irritating and completely pointless function (my TV is still on so the energy saved my be minimal!).

Report post
Post 1 of 3
638 Views
0 Likes
Reply
Reply

All Replies

Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎27 Apr 2024 03:19 PM

Re: Sky Stream: Energy Saving Turning Off More Frequently

Posted by a Superuser, not a Sky employee. Find out more

If you have paused live TV it will happen 10 minutes, so you can only paused live Tv for 10 minutes before having to pick up the remote to ensure it doesn't turn off.

 

It should then be a couple of minutes if you just leave a live channel running and you haven't picked up the remote.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 3
616 Views
Reply
Avatar for tweetSP0RT
Level 3 icon
What's this?
Topic Author
This message was authored by: tweetSP0RT

Message posted on ‎27 Apr 2024 03:46 PM - last edited: ‎27 Apr 2024 03:48 PM

Re: Sky Stream: Energy Saving Turning Off More Frequently

As I said this was with the Discovery+ app which was running (not paused). I have two Sky pucks setup in the living room the second one that feeds another screen has been running all afternoon on Sky Sports News without turning off.  So is it something to do with apps having a different timeout.  I usually use Apple TV for Discovery+ but used (out of laziness!) the Sky puck today.

Report post
Post 3 of 3
603 Views
0 Likes
Reply
Reply