Sky Stream Dropping Out

[AGuess]

We've been using sky stream for a while, but recently I have been struggling with it if you are using channels on the TV guide or trying to stream sky programmes. It is super glitchy, often comes up saying that its waiting for the programme to load and ends up completely crashing so I have to unplug the puck. There are zero issues when streaming through Netflix, Prime, YouTube etc through the puck. Internet speed is 139 Mbps according to the connection check on Netflix. Not sure what else to do, I'm really disappointed on the reliability of stream so far.

[lettice]

From your Netflix test, it does seem like you are getting a good speed.

As you are aware having a good local network broadband reach is key to Sky Stream, but it may also be suffering from some local interference at times.

The puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON and Overnight power saving to OFF.