Sky Stream - Channels wont load and just say Loading

[Ben288]

The box has to be co stantly reset, its always really hot, the cuts out from prohrammes at random times, channels sometimes cant be accessed and just constantly say 'loading', i cant seem ti get through to a human being at sky so im going move away from sky asap shocking BOT customer service even worse than BT

[Stephen+Mourton]

Hi @Ben288  I can understand your frustration. Stream can be temperamental unless it is set up just so.  Firstly have you got a really good internet speed.  If you don't know go to Netflix (even if you are not signed up for it) and in the Settings on the left hand side there is a speed check.  Secondly make sure your puck is just on a shelf, preferably not a glass one, and nothing else touching it with about 6 inch's of space all around.

See if that helps and let us know.

[Ben288]

Internet is good and its on a wooden shelf, spent 1 hour on phone to sky and they are sending a new box so fingers crossed