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Discussion topic: Replacement Sky Puck

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This message was authored by: CAS1968

Replacement Sky Puck

Can anyone explain to me why I've been charged £50 for a replacement puck when they only cost £39.95 for an additional one!  

 

The old puck was playing up and was purchased before November 2022 so apparently is owned by me.

 

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This message was authored by: mikealanr

Re: Replacement Sky Puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @CAS1968 

 

You will need to call sky. We are fellow customers here on the community. The £39.99 set up fee is for each puck loaned to you.

 

So if they have loaned you one it should be the same fee. However have they added whole home to your account rather than just replace? As this is cira £15 per month and was recently on offer for around £10.

 

Have you checked your bill in my sky?

 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: CAS1968

Re: Replacement Sky Puck

Thanks for your reply.

 

I already have whole home so no reason for any additional cost.

 

I did ask why it cost more but they couldn't give me an answer.  I just had to go with it to get the replacement! 

I will them call again.

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