Hi @CAS1968
You will need to call sky. We are fellow customers here on the community. The £39.99 set up fee is for each puck loaned to you.
So if they have loaned you one it should be the same fee. However have they added whole home to your account rather than just replace? As this is cira £15 per month and was recently on offer for around £10.
Have you checked your bill in my sky?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
