Sky Sports UHD picture keeps stuttering

[Ribsky]

I told you lot days ago to try these settings. I expect many thumbs up.

[Super+Anthony]

@Ribsky Let's see what happens during a PL game. When I changed last time it made no difference but giving it another go

[THeG]

I am sorry but we shouldn't have to abide by special settings for something to work properly 

[Super+Anthony]

Completely agree @THeG. it's a complete mess and Sky need to be answering the questions. We are the paying customers and deserve better

[GD1]

@Simon92  Your latest thread on the same topic has been removed as you have this post in the ongoing discussion regarding UHD Sport issues, regardless of the thread having a post marked as answer the thread is still active.

A seperate thread is not needed.

[Simon92]

Is the answer then that the issue has not yet been resolved? Just keen to know so I can decide what to do.

[SkyStreamer]

I tried switching my sound to passthrough and video to UHD and restarting, but I'm still seeing a stutter on only Sky Sports.

[Super+Anthony]

@SkyStreamer Hopefully one day Sky will acknowledge this!!! We can only hope

[Ribsky]

I suspect Sky will do very little as the problem is experienced by a tiny few. In the meantime you have a perfectly adequate and easy work around as I've set out. 

Enjoy your UHD sports watching.

Happy to accept a thumbs up.

[Super+Anthony]

This is irrelevant though @Ribsky there is clearly an issue still and Sky are selling a product that does not work correctly.  Also your suggestion does not work for everyone but I know you are trying to help us which is greatly appreciated 

[Ribsky]

But it does work, you just have to set it up correctly. I disagree that there's a significant problem otherwise there would be thousands on here, in the press etc. Accept the settings and move on.

[Super+Anthony]

@Ribsky I have set it up correctly as so have others for example @SkyStreamer 

Let's see how we get on later and this week with the PL fixtures, but for some even with the changes, it seems still to happen.

[Sauzee4]

That's incorrect. 

My settings are all correct. 

There is clearly a consistent problem with these channels. 

Resetting works for a short period but customers should not be expected to regularly do this. 

[Simon92]

Humble request.

Will someone "please" provide a link or a copy yo "the settings" theat are repeatedly being referred to AND in doing so please provide a hand held version how to go about making those settings from first principles please.

Many thanks.

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for your patience whilst our engineers work through this problem.

We apologise for the inconvenience and are sincerely sorry for the delay in being able to resolve the problem; we can understand how frustrating this can be.

Please be assured that both our support and engineering teams remain fully engaged in implementing the necessary improvements and as soon as we have further information, we will let everyone know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.