Discussion topic: Sky Puck
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Message posted on 01 Aug 2026 03:19 PM
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Sky Puck
My Skystream has been stuck on build version qs037.058.00p for quite some time now. What can I do to change that?
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All Replies
Message posted on 01 Aug 2026 03:28 PM
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Re: Sky Puck
@pedro_n_f_d_c wrote:My Skystream has been stuck on build version qs037.058.00p for quite some time now. What can I do to change that?
Nothing. If there's an update it'll get pushed to your puck when it is appropriate.
If your device works, keep using it. There are no improvements with a higher build number. Sky are in fact in the process of rolling back the QS40 update because it had bugs.
Message posted on 01 Aug 2026 04:07 PM
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Re: Sky Puck
@pedro_n_f_d_c wrote:
My Skystream has been stuck on build version qs037.058.00p for quite some time now. What can I do to change that?
That is a recent and one of the current firmware builds.
You cannot force and should not try (by factory resets) and force a UI software or firmware build change.
It will be made available to your pucks and installed when Sky pushes a flag for it to be installed.
Sky firmware builds and UI software are sent out over a gradual period in batches.
The UI version is the more often updated release and carries most of the changes for Sky OS.
Once again it's pushed out in phases as above.
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 01 Aug 2026 10:24 PM
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Re: Sky Puck
How do I know if Sky Stream is connected via cable or Wi-Fi?
Message posted on 01 Aug 2026 10:36 PM
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Re: Sky Puck
@pedro_n_f_d_c if you didn't connect an ethernet cable, it's connected via WiFi.
Message posted on 01 Aug 2026 10:36 PM
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Re: Sky Puck
If you unplug the ethernet cable and it's still showing content then WiFi must be active....
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 01 Aug 2026 10:37 PM
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Re: Sky Puck
When I go to Netflix, my connection speed is 27.31.
Message posted on 02 Aug 2026 08:38 AM
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Re: Sky Puck
@pedro_n_f_d_c wrote:When I go to Netflix, my connection speed is 27.31.
That's borderline for a decent service from SkyOS. Any speed fluctuations will cause instability.
Message posted on 02 Aug 2026 05:06 PM
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Re: Sky Puck
Where do I have to go to see if my Wi-Fi is turned on?
Message posted on 02 Aug 2026 07:01 PM
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Re: Sky Puck
Nobody tells me anything about it.
Message posted on 02 Aug 2026 09:21 PM
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Re: Sky Puck
Where do I have to go to see if my Wi-Fi is turned on?
Message posted on 02 Aug 2026 09:23 PM - last edited: 02 Aug 2026 09:24 PM
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Re: Sky Puck
@pedro_n_f_d_c wrote:Where do I have to go to see if my Wi-Fi is turned on?
@pedro_n_f_d_c no need to ask the same question within a couple of hours ( or indeed minutes)
Open Settings and go to Network. Then under Advanced Settings there will be a On/Off toggle for Wifi.
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