Sky Puck

[R383ccaw]

Any help please my sky puck picture freezes all the time or jumps I've restarted each time. Any advice???

[Jporch316]

The pucks are sensitive to WiFi connectivity- try and hardwire (ethernet cable or powerline adapters or a mesh WiFi) and see if the problem persists 

if you do hardwire it make sure you turn the WiFi off in the puck settings 

[R383ccaw]

It's conmected to a wifi booster as mine wifi sky box is in another room(utility). Would you commend buying ethernet cable from puck to booster? Thanks 

[Jporch316]

@R383ccaw 

Boosters are not great for maintaining good signal 

personally I use a pair of tp link av600 homeplugs I bought off Facebook marketplace for a tenner and they are great 

you connect one to your router via Ethernet cable and into an electric socket 

you connect the other into your glass /stream via Ethernet and into an electrical socket. It utilises your internal electric wiring to carry the network signal. Probably only lose 10% of your bandwidth speed