Sky Puck slow or non-responsive.

[London_PandH]

We've had our pcuk for about 2 years and now it has become very slow / non-repsoncive intermitently. I've done a power sycly reset, remote reset and factory reset - nothing works. HELP!?

[Stephen+Mourton]

@London_PandH   If you are not connected to your puck by an Ethernet cable from your router.  Have you moved the router recently, has the line of sight to your puck been blocked, or have you put objects on or very close to the puck or router.  If not all I can suggest is contact Sky and ask for a replacement.  I hope that helps. 

[London_PandH]

Hi, thanks for the reply. Nothing has changed and the router is very close to the puck. I checked the internet and its speed and all is okay. Let's hope Sky don't make a meal out of replacing it.