Sky Puck not working

[RBC616]

Hello 

My sky TV Puck is telling me there is no connected WiFi in my household but the tracker on here says everything is fine, I am still using WiFi on my phone. I do not understand what the issue is 

[Fothergill1]

Hi @RBC616 and welcome to the forum.

On the odd occasion this has happened to me I find the following procedure sorts out the problem and gets me reconnected to the internet gain.

Put your puck into Standby and then unplug both your  puck and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

[Jon34]

Please please please, don't unplug your router unnecessarily,

Doing so can make the remote-equipment think there is a fault and this could negatively effect your service.

It could be that your router has changed WiFi channels as they tend to do this on a daily basis, unplugging the puck for 30 secs and plugging it back in should do the trick.

If you find this happens often, either login to the router and turn off daily channel scan, or set the WiFi channels to something other than auto.

If this is beyond you, some I ternet service providers are very helpful and they can do this for you

[Fothergill1]

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@Jon34 wrote:

Please please please, don't unplug your router unnecessarily,

Doing so can make the remote-equipment think there is a fault and this could negatively effect your service.

It could be that your router has changed WiFi channels as they tend to do this on a daily basis, unplugging the puck for 30 secs and plugging it back in should do the trick.

If you find this happens often, either login to the router and turn off daily channel scan, or set the WiFi channels to something other than auto.

If this is beyond you, some I ternet service providers are very helpful and they can do this for you

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Hi @Jon34 I am certainly not a expert in networks and routers and you may well be correct but TP-Link basically says at the first sign of issues reboot the router as this will clear the cache and improve it's performance.

Personally I only reboot when necessary but it has never caused me any issues when I do so.