Sky Puck keeps turning itself off

[woody666]

Whenever watching any live Sky channel, my puck will turn itself off within minutes and the only way I can reset it is to turn it off at the mains but it will literally go and do the same thing again. I will be watching a channel, the screen goes blank and then that's it and its driving me mad. Only appears to happen om Sky channels though. Apps and everything else appear to work fine

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147