27 May 2024 03:20 PM
I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?
27 May 2024 04:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mia48 wrote:I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?
@Mia48 Did you retain proof of postage when you returned the equipment? If so we can escalate this for the attention of Skys messaging team and it should be a simple process for them to check the tracking number and ensure your account it updated as required.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
27 May 2024 03:35 PM
You need to phone and speak to Sky CSs about your issue😉
27 May 2024 04:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mia48 wrote:I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?
@Mia48 Did you retain proof of postage when you returned the equipment? If so we can escalate this for the attention of Skys messaging team and it should be a simple process for them to check the tracking number and ensure your account it updated as required.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
27 May 2024 04:43 PM
I called them already and have sorted it out thank you anyway
27 May 2024 04:48 PM
Posted by a Superuser, not a Sky employee. Find out more@Anonymous If you are the same person as @Mia48 and have the proof of postage still keep it very safe and indefinitely in case something happens in the future