Sky Puck constantly needs resetting

[JMC03]

I had my puck replaced within the last few weeks as it wouldn't switch on. I received my new puck, set it up and all was well....for a few days! 
I'm now finding that I have to reset my puck at least once a day, usually requiring me to re-register it to my account. The box just goes blank- no lights or activity at all. 
I've checked my broadband speed which is fine, have regularly been restarting the puck through the settings but nothing is solving this issue. The remote is working as I use it to adjust the volume on the tv. 
I've tried troubleshooting through my account but keep getting a message saying the puck has been online within 2 hours and they cannot detect a fault. I'm at my wits end with this- never had a problem until recently and now seriously considering other options when my contract expires.

[Stephen+Mourton]

@JMC03   You may have tried this already but just to check.  Instead of restarting via the Settings, have you unplugged the puck from the power and then turn it back on? 

[JMC03]

Hi, yes I try this and it still won't switch on so I have to do a full reset to get it powered up

[GD1]

@JMC03   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

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[Coley-W95]

Thanks for escalating this. We’ve sent @JMC03 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.