Hello there,
Around 2–3 months ago, we upgraded our broadband contract to one that includes streaming services via the Sky Puck. I was genuinely excited to receive the device and couldn’t wait to experience the new features.
When the puck arrived, I plugged it in and enjoyed the service for a few days. However, after about a week, ghosting began to appear on the screen. What started as occasional interference quickly escalated into persistent, 24/7 ghosting.
Frustrated, I contacted Sky. The call was answered promptly, and the representative was courteous and tried their best to assist. Despite multiple troubleshooting attempts—including rebooting both the TV and puck, and restoring the TV to factory settings—the issue persisted.
Since then, I’ve raised the issue several times. Sky replaced the puck and sent the original one, along with the HDMI cable, for testing. I’ve received a letter confirming that the cable was not the cause, but I’ve yet to hear anything regarding the puck itself.
Our television cost £4,000 just four years ago and is still relatively new. In contrast, the puck is worth around £20. An independent engineer inspected the TV and recommended a part-by-part replacement process—starting with the power cable, then the One Connect box, processor board, T-board, and so on. Each part would cost £150–£200, making this a costly fault-finding exercise.
So far, Sky has not provided any findings from their investigation into the original puck, and it appears they are unwilling to accept responsibility for any damage caused by their hardware.
I understand how this might sound—perhaps like someone complaining about an expensive TV. But my partner works incredibly hard, often 12–16 hour shifts, and this television was a small reward for his dedication. It’s deeply upsetting to see it compromised by what should have been a simple upgrade.
Any clues and ideas folks?
Miss MK
