Sky Puck/Stream Arrived with No Apps

[immortalinfant]

My broadband was activated today which meant I could finally use the Sky Puck to stream. I have the package where Netflix is included. However, when I scroll down to apps there are no streaming apps and when I voice command to open 'Netflix' it says I can't do that. Any ideas?

[SKY1992bf]

@immortalinfant  Have you fully activated the puck and able to watch live tv through it 

[immortalinfant]

Yep! I can watch live TV. But when I scroll down to apps, the only ones there are 'Sky' and 'Sky Store'. The store being movie rentals etc

[lettice]

Can you check that in your MySky app or online, it is showing your Sky puck being activated?

Go to the service checker, click on Streaming TV, it should show details your Sky Stream puck, with a green tick.

Would suggest doing a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

If that does not resolve your issue, try a refresh of the apps.

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The apps refresh can sometimes take up to 24 hours to complete.

[immortalinfant · Accepted solution]

In MySky app, within service checker, it says 'Looks good' for streaming TV, within the Sky Stream Puck it is all green.

I had to reset the box twice and eventually the apps have appeared now. After around 3 hours it being connected to the WiFi.

Thanks for responses! 😊

[Bucky]

I'm having the same issue... on my second streaming puck and still no apps available. I assume you can get stuff like Disney, Paramount, etc.

Followed your advice and have reset twice already, still no luck. Spoke to tech support and they've never heard of this issue before!

[MarkGoldsmith]

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@Bucky wrote:

I'm having the same issue... on my second streaming puck and still no apps available. I assume you can get stuff like Disney, Paramount, etc.

Followed your advice and have reset twice already, still no luck. Spoke to tech support and they've never heard of this issue before!

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@Bucky what happen if you do a voice search for "apps"?

[Bucky]

Hi. I'm not home to be 100% correct but it says 'the app is not installed' and if I click on any Netflix show on the home menu it says 'the programme is not available'.

under apps, I have Sky and Sky Store only.