Sky Puck Remote Navigation Button Not Working as Expected

[PhillipR1]

I've had SkyQ for many years and have just changed over to Sky Stream and the new remote.

The new remote all seems to be working fine except the navigation button. If you press left, right, up or down you get a click but nothing happens. If you press hard and hold then they work. Is there a setting for this such as how long you press for or is there an issue with my new remote. Others have said how much they like the navigation circle so I'm thinking I'm missing something.

TIA

[lettice]

Would first suggest trying a remote repairing;

On your Sky remote:

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.
3. Wait until you see the 'Your remote is now connected' message and select Continue

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/ar...

[PhillipR1]

Thank you for your feeback. I did the remote pairing again and that went fine but no change to the round button I'm afraid. 

It's possible that the button is slow to respond when pressed, so for example if I scroll across the screen with > > > it can miss one of the clicks and I have to do it again.

I'm new to this remote and this may be it's normal operation and I just need to take my time.