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Discussion topic: Catch up not working properly

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This message was authored by: LucyGlitters

Catch up not working properly

Hi all

 

I've had a few instances lately where things I've wanted to watch on catch up aren't what they are supposed to be. This afternoon, I've gone in to watch 'Ted's Notebook' after the Singapore GP and it's playing an episode of The Simpsons! Can anyone advise please? 

 

I'm relatively new to Sky. Paying enough every month but starting to think it's not all that tbh.

 

Many thanks

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This message was authored by: Fothergill1

Re: Catch up not working properly

Posted by a Superuser, not a Sky employee. Find out more

Hi @LucyGlitters and welcome to the forum.  It sounds as though your puck has picked up some software glitches which might be resolved by rebooting your puck.

 

Go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

 

Hopefully your playlist will now pickup the correct programmes in the future.

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