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Discussion topic: Sky Puck Red light issue
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This message was authored by: Megamicrofish
Message posted on 22 Sep 2025 12:54 PM
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Sky Puck Red light issue
One of our 3 sky pucks has developed a fault.
Red light stays on, After a hard reset it will work for 10-15 minutes and will then switch off and go back to a red light.
Sometimes displays software update error and will go through motions of installing update which says successfull, Then will restart and go back to red light. Been doing this for the last 3 weeks, Tried numerous re-sets, set ups but nothing works
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
Find out more
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 22 Sep 2025 12:55 PM
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Re: Sky Puck Red light issue
@Megamicrofish Give Sky a call
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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