Hi @Spangles72
It's likely your broadband speed. Sky state that you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if you have more than one Glass or Puck. Obviously this is leaving very little headroom for other devices on your network.
You may need to upgrade your broadband if possible or consider using Sky Q (Satellite) product if you can't get faster broadband.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
