Sky Puck - Freezing / Crashing

[Mason9]

I have the Sky Puck. I have attempted multiple times and followed the processes that has been suggested but the issue still proceeds. Sky Puck keeps freezing when I am watching it. Freezes but audio keeps playing till it stops. Turns off and restarts on its own. Button inputs on the remote dont work when either of the above is happening either. I am absolutely fed up at this point and currently its taken me 4hrs to watch 30minutes of a 1hr show. It is beyond ridiculous at this point.

[mikealanr]

Hi @Mason9 

We are fellow subscribers on the forum, you aren't speaking to Sky. When you say processes that have been suggested.. by who? Also what is your broadband speed, ISP etc? Sky stream requires 25Mbps for HD and 30Mbps for UHD.

Have you tried connecting via ethernet and turning off WiFi in the settings? Please provide as much information as possible and we will do our best to assist. 

MikeAlanR

[Robertmcca]

I have a sky puk connected by lan cable. It's constantly freezes while I'm scrolling then decides to restart in the middle of what ever I finally try and watch. I miss the box with the dish that always worked

[Anonymous]

@Robertmcca Except when it rained heavily or snowed...

[Robertmcca]

True but sky puk doesn't even work when it's nice and sunny like today 

[Anonymous]

@Robertmcca I presume you've checked your internet provider doesn't have any issues? 

In the meantime try these steps in turn:

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

If that doesn't help then ringing Sky might be the only other suggestion I can offer.

[GD1]

@Robertmcca  Your other thread has been removed as you already posted your issue here.