Since Build version updated to QS037.018.00P Sky Puck remotes won't turn TV's off

[kop32]

---

@MarkGoldsmith wrote:

---

@kop32 wrote:

---

@MarkGoldsmith wrote:

---

@Vikki51 wrote:

I came onto this thread as I was searching for issues related to the same firmware build version. We only got Sky stream a couple of weeks ago as we moved house and couldn't have SkyQ.  We have it connected via ethernet cables and have very fast broadband yet our Sky Stream experience has been very inconsistent and underwhelming.

Sometimes the remotes work, sometimes not. Sometimes we can watch a whole movie without any audio or visual interruption, sometimes we get audio and visual hiccups or the screen goes completely black.

I have tried rebooting and restarting the puck, but no change.

Surely this should not be the Sky Stram experience?

---

@Vikki51 whilst your broadband speed may be fast that's only part of the equation, the stream puck also needs a strong and stable internet connection ( which isn't always guaranteed with WiFi). A good way of testing if the WiFi signal is the problem is to connect the puck using an Ethernet cable to your router, going into the pucks network settings and disabling the WiFi and then rebooting the puck by turning it off at the puck for a minute. 

---

I don't think you're looking at the bigger picture, all other WiFi connected devices NEVER miss a beat, 

---

How other devices work isn't relevant as the fundamental service architecture is different. Practically all other devices you use has local storage and everything you use on that device is run locally from that device. The sky platform is completely different; practically nothing is run locally. The service runs nearly everything from remote servers, and therefore requires a strong and stable internet connection to function correctly. If you instance you are using a mobile phone, you typically won't notice the quick and short network dropout ( perhaps if you are browsing the internet a web page may take slightly longer to load), but if you are watching a video this would likely get enough of the video locally buffered so it will continue playing without any interruption from these dropouts.

---

• Please explain why Firestick's have no issues then?, surely they use the same principle as Sky pucks, and they seem to manage? 

[kop32]

---

@Vikki51 wrote:

As I mentioned, I have connected via ethernet I have disabled WiFi and restarted several times with no permanent and stable solution.

Do you have any other ideas?

Thanks

---

@MarkGoldsmith, there goes you're theory then 😂