Sign up fee

[Ellie2101]

I've just signed up to Sky Stream and been charged £20 for a joining fee but online it said there was no joining fee. 
I've also selected Sky Ultimate which is £25 a month but online it also says the upgrade from standard to Ultimate should only be £3

[DaveDrizen]

Are you a new customer or exsisting one 

[Ellie2101]

New customer! 

[DaveDrizen]

Then you should contactskyand ask why have been charged different to what was advertised