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Discussion topic: Sick of this new device that just doesn’t work

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Message posted on ‎08 Jan 2024 07:22 PM

Re: Sick of this new device that just doesn’t work

How long have you had the Puck and has always been defective?

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Message posted on ‎08 Jan 2024 07:23 PM

Re: Sick of this new device that just doesn’t work

Had it since November 

it has been defective since day 1

Raven
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Message posted on ‎09 Jan 2024 10:09 AM

Re: Sick of this new device that just doesn’t work

You really should've have asked for a replacement by now🤔

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Message posted on ‎09 Jan 2024 10:42 AM

Re: Sick of this new device that just doesn’t work

yes if I had hours to wait on hold .. everytime i tried calling its the longest wait and I have to move on with my life.

Raven
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Message posted on ‎09 Jan 2024 10:47 AM

Re: Sick of this new device that just doesn’t work

Posted by a Sky employee

Hey @Raven1234567 


Thanks for using the Sky Community.


I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.


For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

Fanni

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Message posted on ‎09 Jan 2024 11:19 AM

Re: Sick of this new device that just doesn’t work

Thanks for escalating this. We’ve sent @Raven1234567 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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Message posted on ‎09 Jan 2024 08:15 PM

Re: Sick of this new device that just doesn’t work

@Lisa-P1987 @Can someone contact me please as mine is doing the same.  I have the strongest wifi and everything else is working. Have moved Alexa out the room so no interference 

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Message posted on ‎09 Jan 2024 09:00 PM

Re: Sick of this new device that just doesn’t work

It's not easy chatting to anyone...

can someone please call me ?

Raven
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Message posted on ‎09 Jan 2024 09:03 PM

Re: Sick of this new device that just doesn’t work

Posted by a Superuser, not a Sky employee. Find out more
@Raven1234567 wrote:

It's not easy chatting to anyone...

can someone please call me ?

Thats not how Sky operate. You can either engage via the chat, or if you want to speak to someone on the phone you have to call Sky.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

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Message posted on ‎09 Jan 2024 09:05 PM

Re: Sick of this new device that just doesn’t work

What chat?  Where's the chat option?  Is this it?

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Message posted on ‎10 Jan 2024 08:28 AM

Re: Sick of this new device that just doesn’t work

@ToniCarsey11 it is best to start your own discussion if you want to have escalated... so you can chat with the messaging team😉

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Message posted on ‎10 Jan 2024 11:09 AM

Re: Sick of this new device that just doesn’t work

How will they be in touch?

I dont spend my days looking at my computer screen ...

Raven
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Message posted on ‎10 Jan 2024 12:12 PM

Re: Sick of this new device that just doesn’t work

Posted by a Superuser, not a Sky employee. Find out more
@Raven1234567 wrote:

How will they be in touch?

I dont spend my days looking at my computer screen ...

As per @Kelsingra post above. All the information on how the Sky Messaging Team operate is available here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

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Message posted on ‎10 Jan 2024 02:32 PM

Re: Sick of this new device that just doesn’t work

Posted by a Superuser, not a Sky employee. Find out more
@Raven1234567 wrote:

How will they be in touch?

I dont spend my days looking at my computer screen ...

For the detail, see the link in @MarkGoldsmith's post. 

 

In summary the chat remains open for 48 hours. You don't need to sit and watch the screen, but you do need to engage if you want Sky's help. Just come back from time to time to see the latest response from Sky.

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Message posted on ‎10 Jan 2024 05:46 PM

Re: Sick of this new device that just doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Raven1234567 

If you have a smartphone you can load up the forum on n a browser and check there 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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