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Discussion topic: Set up

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This message was authored by: Gman412569

Message posted on ‎18 May 2025 09:12 AM

Set up

I've had my puk delivered plugged in ect I'm just getting messages on screen software updating then after 20 minutes I get a message saying error 

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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎18 May 2025 09:34 AM

Re: Set up

Posted by a Superuser, not a Sky employee. Find out more

Try unplugging it  from the mains for about 10 mins and plug  it back in see if it updates. If you get the same message call sky , how is your  puck connected to the Internet  ?

P c marlow
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This message was authored by: mikealanr

Message posted on ‎18 May 2025 09:44 AM

Re: Set up

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Hi @Gman412569 

 

Try the steps outlined in this help article: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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