Sky stream puck

[Danielle148]

My sky stream puck just will not turn on, there is no light. I have tried everything that sky have reccomended and still nothing.

[peter-marlow+1966]

How long have you had your  puck, and have you tried  the following trying  it in a different plug socket, and have you  changed the  fuse in the plug, is the power  cable pushed in fully is the power  cable  damaged 

[lettice]

I know you have said you have tried everything.

But, do try the recovery procedure (sometimes it needs trying it a few times) as detailed in step 4 in this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...