Selecting any Sky Stream link switches to Sky.ie even though we are in the UK?

[gavcav]

Hello,

We're having Sky Stream and Broadband installed today after being with Virgin for over 10 years. During research prior to signing up i noticed a strange thing when selecting any links related to Sky Stream on the Sky.com website.

When signed in and viewing the Sky.com (UK) website (correct UK flag showing at bottom of the webpage), when any Sky stream link is selected it transfers to the Sky.ie website for the republic of ireland?

I have absolutely no idea why this is happening and have been unable to fix..has anyone else experienced this?

[Tom-W19]

Hi @gavcav 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Fourmidable]

I also have the same issue - I'm a sky customer, when I google "my sky" and login, it takes me to https://www.sky.com/ie/. If I then click on say "Broadband Deals", it takes me to https://www.sky.com/ie/deals?irct=roi-broadband-discovery-sticky-prospect

If I then click on a "deal", it takes me to an error page - https://www.sky.com/shop/choose/error?code=technical

I don;t have VPN, and this used to work, although I haven;t logged in for a while

[MarkGoldsmith]

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@Fourmidable wrote:

I also have the same issue - I'm a sky customer, when I google "my sky" and login, it takes me to https://www.sky.com/ie/. If I then click on say "Broadband Deals", it takes me to https://www.sky.com/ie/deals?irct=roi-broadband-discovery-sticky-prospect

If I then click on a "deal", it takes me to an error page - https://www.sky.com/shop/choose/error?code=technical

I don;t have VPN, and this used to work, although I haven;t logged in for a while

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If you scroll down to the bottom of one of those pages, at the bottom right you should see a little flag icon ( either ROI or UK). I'm guessing its set as ROI for you, if you switch it over to UK it may resolve your issue.