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This message was authored by: PGB0403

Message posted on ‎30 Jul 2024 12:56 PM

Screen says Technical fault .No TV for two days

Still waiting. Programmes fail to load
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This message was authored by: GD1 Answer

Message posted on ‎30 Jul 2024 02:03 PM

Re: Screen says Technical fault .No TV for two days

Posted by a Superuser, not a Sky employee. Find out more

@PGB0403  What steps have your tried in the last 2 days, any? 

 

Have you tried unplugging your stream puck for a couple of minutes?

 

Have you checked your wifi speed (presume you've connected over wifi?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: PGB0403

Message posted on ‎30 Jul 2024 01:07 PM

Still no tv

Programs won't load
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Message posted on ‎30 Jul 2024 01:14 PM

Re: Screen says Technical fault .No TV for two days

Posted by a Superuser, not a Sky employee. Find out more

@PGB0403 

What service do you have? Sky +? Sky Q? Sky Glass? Sky Stream?

Is your broadband working for other devices or not?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: GD1 Answer

Message posted on ‎30 Jul 2024 02:03 PM

Re: Screen says Technical fault .No TV for two days

Posted by a Superuser, not a Sky employee. Find out more

@PGB0403  What steps have your tried in the last 2 days, any? 

 

Have you tried unplugging your stream puck for a couple of minutes?

 

Have you checked your wifi speed (presume you've connected over wifi?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎31 Jul 2024 09:01 AM

Re: Screen says Technical fault .No TV for two days

Are you able to connect to the internet using your Smart TV?

=============•===========
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Message posted on ‎31 Jul 2024 06:39 PM

Re: Screen says Technical fault .No TV for two days

Yes I tried all the usuale switch off restart in order .Sky know ther was a fault so why do they reliey on the good nature of customers to hold of complaints thier customer service is absolute rubbish the sooner i can escape I will.

thank you for your time.

 

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